Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled *only before dispatch
• If your order has not yet been shipped, you may request cancellation by contacting us at [support@mservicemart.com] or through the Contact Us page.
• Once the order is dispatched, cancellation will *not* be possible.

 

2. Returns & Refunds

• If you receive a damaged, defective, or wrong product, you must notify us within 12–24 hour
• Approved refunds will be processed to your original payment method within 7–10 working days.

3. Shipping & Customer Responsibility

• Customers are responsible for providing an accurate address and contact details.
• If a delivery fails due to incorrect details, refunds will *not* be applicable.
• Shipping charges (if applicable) may not be refundable unless the error is from our side.

 

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used  items
• Products with tampered packaging
• Customized or special-made items
• Items purchased during special offers or sales, unless damaged or defective on arrival

5. Legal Compliance

• This policy follows the guidelines of the Consumer Protection Act, 2019 (India).
• MServiceMart reserves the right to update this policy at any time. Any changes will be posted on the website.